Job Description

Facility: Valleywise Behavioral Health Center - Phoenix

Department: IT Service Management

Schedule: Regular FT 40 Hours Per Week

Shifts: Days

Under the direction of the Manager IT Service Delivery, the AV Technician position will be responsible for providing quality live audio/video and computer support services for events, meetings, conferences, classes, and broadcasts to Valleywise Health’s Board of Directors, Governing Councils, general meetings, inhouse and community events.  The technician will provide user assistance and training with operation of multimedia systems and will interact with Valleywise Health staff and guests. The technician will also conduct regular inspections of existing audio-visual equipment; perform analysis, diagnosis, and resolution of complex audio-visual hardware problems and implement corrective solutions.





Education or equivalency:

  • Requires a High School diploma or GED.
  • An Associate degree or higher in Information Technology or related field is preferred.


  • Must have a minimum of (4) years of set up and working knowledge of audio-visual equipment or comparable technology experience
  • CTS or CTS-I (required)
  • Experience in installing and configuring auditorium/meeting room A/V systems, but not limited to:
    • Computer Audio to room speakers
    • Computer video to projector/Large monitor
    • Computers/polycoms in conference rooms
    • MRM display monitors; Confidence monitors; projection displays, screens
    • Cabling
    • Teleconferencing equipment
    • Mood media on-hold hardware
    • App-video server
    • YoDeck hardware
    • Internal video systems that loop on in-house TV’s
    • Future patient educational systems that will integrate with Epic
    • Psych TV systems
    • Public address and intercommunication systems
    • Amplifiers, mixers, microphones
    • Electronic whiteboards (SMART, Promethean)
    • Universal remote/control hubs
    • A/V closet and rack build-out
    • Entertainment systems (Xboxes), Lobby/Patient TV’s, DirecTV systems, Hospital TV head end systems

Specialized training:

  • Desired candidate should be experienced in all phases of the audio-visual world - audio, visual, lighting, video, scenic, etc.
  • Candidate should be comfortable attending to the design, set-up, tear down and troubleshooting of all A/V equipment, computers and accessories.




  • Certified Technology Specialist (CTS) certification required upon hire.


Knowledge, Skills, and Abilities:


  • Must have a working knowledge of appropriate audio/visual software and equipment audio, visual,
  • projection, etc.).
  • Must have the ability to troubleshoot and maintain audio visual equipment and accessories.
  • Must have excellent e-mail and verbal communication skills.
  • High degree of customer service skills.
  • Familiar with the Microsoft Office Suite of products - specifically PowerPoint and Cisco WebEx
  • Ability to work on heights (ladders).
  • Flexibility to accommodate a changing work schedule and/or business needs.
  • Must be able to stand for long periods of time and be able to lift 50 pounds.
  • Requires the ability to read, write and speak effectively in English

Salary Range: Hourly rate: $28.08 - $41.42

Application Instructions

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