Job Description

Facility: Maryvale Campus

Department: Patient Financial Services

Schedule: Regular FT 40 Hours Per Week

Shifts: Days

Under the general direction of the Director of Patient Financial Services, the Manager of Accounts Receivable is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of Behavioral Health billing and accounts receivable management for services rendered throughout the organization. Management responsibility includes activities related to implementing and monitoring productivity standards, monitoring work queue volumes, problem resolution, denials, appeals, reporting on payer performance, and adherence to policies and procedures. This position will work directly with various outsourcing agencies for collection and denial management recovery services to optimize cash collections. The Manager of Accounts Receivable implements, processes, and monitors productivity to ensure timely follow-up of outstanding accounts receivable balances. Works with multiple agencies to optimize cash collections and improve recovery efforts. Identifies and monitors payer issues and works with the payers directly to resolve payment issues. These functions have operational responsibility for the entire enterprise, including Family Health Centers (FHCs), Comprehensive Health Center (CHC), Maricopa Medical Center (MMC), Maryvale, West Valley, and Desert Vista.
Annual Salary Range: $86,444.00 - $127,504.00
  • Requires a Bachelor’s degree in Business, Finance, or a related field or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work.
  • Must have a minimum of five (5) years of progressively responsible healthcare collection, denials, and recovery services experience, demonstrating a strong understanding of the required knowledge, skills, and abilities. 
  • Requires prior supervisor/management experience, preferably within Patient Financial Services. 
  • Prefer prior experience with Behavioral Health billing and collections. 
  • Epic and HFMA certification is preferred.
Knowledge, Skills, and Abilities:
  • Must be able to supervise and coordinate the work of subordinate personnel in a manner conducive to full performance and high morale.
  • Must be approachable, people-oriented, and a good listener. 
  • Must be a change agent able to develop, implement, and maintain policies and processes.
  • Requires the ability to be a creative, independent thinker.
  • Must exhibit professionalism, customer service, enthusiasm, and the ability to build relationships with business and key stakeholders.
  • Must possess solid analytical and problem-solving skills and utilize the appropriate management techniques to plan, organize, control, and coordinate activities.
  • Requires a working knowledge of the principles, fundamentals, and systems specific to the department impacting the revenue cycle workflow, as well as the principles and fundamentals related to budgeting, accounting, record keeping, and business writing.
  • Requires knowledge of all aspects of payer reimbursement, including Medicare, AHCCCS, commercial, managed care, worker’s compensation, and self-pay.
  • Must be familiar with health care billing and collection, general knowledge of medical records and coding compliance, Fair Debt Collection Practices Act, and legal compliance.
  • Requires up-to-date knowledge and understanding of federal compliance and OIG initiatives that impact the healthcare industry.
  • Must have a working knowledge of healthcare accounts receivable management concepts, including in-depth knowledge of the state reimbursement and regulatory environment to ensure compliance with state regulations regarding patient and insurance billing issues.
  • Requires knowledge of general administrative procedures such as payroll, vendor management, and purchasing.
  • Requires the ability to read, write, and speak effectively in English.

Application Instructions

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