Patient Access Specialist

Join the team at Valleywise Health as a Patient Access Representative and play a vital role in delivering a seamless and compassionate patient experience. Under the direction of the Patient Access Manager, you’ll be the first point of contact for patients-both inbound and outbound-helping them navigate their healthcare journey with ease. This position combines key responsibilities in scheduling, pre-registration, and registration while providing outstanding customer service in a high-volume call center setting.

Hourly Pay Rate: $18.24 - $26.90

Qualifications

Education:

• Requires a high school diploma or GED.
• Prefer an associate's degree in Business Administration, Finance, or a related field.

Experience:

• Must have a minimum of one to two (1-2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment.
• Prefer prior experience in a call center or experience with high-volume patient contact by phone.
• Prior healthcare registration and or scheduling experience is a plus.

Certification/Licensure:

• Epic certification and HFMA certification are preferred.

Knowledge, Skills, and Abilities:

• Requires the ability to read, write, and speak effectively in English.
• Bilingual preferred.
• Must have working knowledge of Excel and Word.
• Requires basic data entry, 10-key, and keyboarding skills.
• Ability to type a minimum of 30 words per minute is desired.
• Must have the ability to handle multiple complex projects.
• Excellent written and verbal communication, time management, mentoring, and leadership skills are required.
• Must have the ability to demonstrate competency in all aspects of billing/collecting rules and regulations for all payers to direct, plan, schedule, and organize work.
• Must be able to communicate and relate with patients and all hospital staff.
• Requires the ability to work independently on established policies and procedures within the department.
• Must have knowledge of Arizona Medicaid programs Medicare, AHCCCS, and other government programs.
• Knowledge of the federal and state Fair Debt Collection Regulations.
• Knowledge of the Collections department, including commercial, managed care, work comp, and self-pay guidelines.
• Requires organizational, general math, and training skills.
• Requires good patient service skills, interpersonal ability and demonstrated leadership skills to regularly interact with staff and leadership.

Valleywise Health is committed to providing high-quality, comprehensive benefits designed to help our employees and their families stay physically and financially fit. Known for the diversity of not only the community of patients we serve but also our workforce and the benefits we offer, such as:

• 10 paid observed holidays
• Arizona State Retirement System (ASRS) and 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Affordable medical, vision, and dental insurance benefits and a wellness program
• Flexible Spending accounts and health savings accounts
• Deferred Compensation-457(b) Roth and Supplemental Retirement - 401(A)
• Tuition reimbursement
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• Employee Assistance Program (EAP)