Job Description

Facility: Valleywise Community Health Center - North Phoenix

Department: VCHC Registration

Schedule: Regular FT 40 Hours Per Week

Shifts: Days

Are you passionate about providing excellent customer service and making a difference in a healthcare setting? Join our dedicated team as a Patient Access Representative, where you'll be the first point of contact for patients and play a vital role in ensuring a smooth registration process.
Under the guidance of the Patient Access Manager, you'll be responsible for accurately registering patients, verifying insurance eligibility, and collecting payments-all while delivering compassionate and professional service. Your attention to detail and strong communication skills will help ensure accurate data entry and timely processing of patient accounts, including AHCCCS verification for self-pay patients.
 
 
Hourly Pay Rate: $18.24 - $26.90
 
Qualifications
Education:
  • Requires a high school diploma or GED certificate.
Experience:
  • Requires one to two (1-2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment involving data reconciliation.
Certification/Licensure:
  • Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at the time of hire. Must complete a fingerprint clearance card application within seven (7) days of the hire date. Must present the actual card within 90 days of applying for a fingerprint clearance card.
Knowledge, Skills, and Abilities:
  • Must have the ability to travel to clinics throughout the system based on staffing needs. 
  • Requires excellent data entry skills, including 10-key by touch and accurate typing of 30 words per minute. 
  • Basic Math Skills are required. 
  • Must be able to demonstrate obtaining and validating demographic information to accurately and timely complete the patient’s medical record. 
  • Must possess good verbal and written interpersonal and communication skills, including basic grammar, spelling, and punctuation knowledge. 
  • Requires the ability to read, write, and speak effectively in English. 
  • Critical thinking skills are strongly preferred. 
  • Must be able to handle multiple tasks simultaneously.  
  • Bilingual in Spanish is preferred.
 
Valleywise Health is committed to providing high-quality, comprehensive benefits designed to help our employees and their families stay physically and financially fit. Known for the diversity of not only the community of patients we serve but also our workforce and the benefits we offer, such as:
  • 10 paid observed holidays
  • Arizona State Retirement System (ASRS) and 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Affordable medical, vision, and dental insurance benefits and a wellness program
  • Flexible Spending accounts and health savings accounts
  • Deferred Compensation-457(b) Roth and Supplemental Retirement - 401(A)
  • Tuition reimbursement
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • Employee Assistance Program (EAP)
 
 

Application Instructions

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