Job Description

Facility: Valleywise Health Medical Center

Department: Risk Management

Schedule: Regular FT 40 Hours Per Week

Shifts: Days

Valleywise Health was established in 1877 as a place to care for the sick in the rapidly-growing area of Maricopa County. Since then, we’ve continued to provide exceptional care to the people of Arizona. Valleywise Health is the Phoenix area’s only public teaching health system. We are governed by a publicly elected Board of Directors focused on exceptional care for all who turn to Valleywise Health.

Under the general direction of the Risk Management Operations Manager, this position is responsible for the health system's risk management activities, which includes, but may not be limited to demonstrating a general knowledge of the health system's insurance programs, managing claims against the facility or individuals, interfacing with defense counsel, administering the risk management program on a day-to day basis, creating, managing and analyzing risk management data, conducting risk management educational programs, complying with risk management standards by accrediting bodies and regulatory agencies with the objective of enhancing patient safety, promoting quality care, and minimizing loss to protect the assets of the organization.



  • Requires a Degree in Nursing.


  • Requires five (5) years of clinical nursing or risk/claims management related experience that demonstrates an understanding of the required knowledge, skills, and abilities.
  • Recent acute care experience, and experience with audits, chart reviews, clinical management, risk management investigations, safety, customer service and report writing is strongly preferred.

Specialized Training:

  • None


  • Must possess a current, valid AZ RN license, temporary AZ RN license, or valid compact RN licensure for current state of practice. Must also be in good standing with the issuing Board of Nursing.

Knowledge, Skills & Abilities:

  • Prefer knowledge of current principles of risk management, patient safety and/or customer service.
  • Must have the ability to handle difficult situations and angry or grieving patients, families, physicians and employees.
  • Must have the ability to perform duties independently and accurately, including compiling and maintaining complex data and producing timely reports and updates.
  • Must be able to be a team player and team builder.
  • Must have the ability to handle multiple complex tasks with a high level of flexibility and with exceptional time management skills, and the ability to represent the department with professional appearance and demeanor.
  • Must have demonstrated knowledge of patient safety standards, tools, and patient safety enhancement techniques.
  • Must have outstanding interpersonal communication skills and ability to communicate effectively with verbal or written media.
  • Must be able to work independently.
  • Demonstrated knowledge of clinical quality improvement theory, practice and tools referred.
  • Must be able to conduct a proactive risk reduction process.
  • Must have excellent listening and problem-solving skills.
  • Requires the ability to read, write and speak effectively in English.

Application Instructions

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